--- title: Setting Up Notification Policies for Screen Health Alerts description: "Create screen health alert policies in Display NOW: choose screens, set offline thresholds, add email or SMS channels, and limit alerts to business hours." --- [Skip to content](https://help.displaynow.io/help/-#main-content) English Show submenu for translations [Submit a Request](https://help.displaynow.io/help/kb-tickets/new?hsLang=en) [![Display NOW Support](https://help.displaynow.io/hs-fs/hubfs/Display%20NOW%20Support.png?width=225&height=44&name=Display%20NOW%20Support.png)](https://displaynow.io/) - [Platform Status](https://status.displaynow.io/) - [Knowledgebase](https://help.displaynow.io/help) - [Manager](https://manager.displaynow.io/) - [displaynow.io](https://displaynow.io/) - Submit Request Open main navigation Close main navigation - [Platform Status](https://status.displaynow.io/) - [Knowledgebase](https://help.displaynow.io/help) - [Manager](https://manager.displaynow.io/) - [displaynow.io](https://displaynow.io/) - Submit Request - English Show submenu for translations - [Submit a Request](https://help.displaynow.io/help/kb-tickets/new) 👋 How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.displaynow.io/help?hsLang=en) 2. [Getting Started](https://help.displaynow.io/help/getting-started?hsLang=en) August 24, 2026 # Setting Up Notification Policies for Screen Health Alerts ## Notification policies tell Display NOW who to alert, and when, if a screen goes offline or comes back online. Instead of finding out about downtime after the fact, you get an email or text the moment a screen stops reporting in, so you can fix it before it affects what's on the wall. This article walks through creating a policy from start to finish. ### **Step 1. Display NOW Manager \> Notifications** - From the left sidebar, click **Notifications.** ![Screenshot 2026-08-24 at 9.29.45 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.29.45%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.29.45%20PM.jpg) ### **Step 2. Display NOW Manager \> Notifications \> New Policy** - Click **+ New Policy** in the top right. The **Create New Policy** form opens. - The **Notification Policies** page lists any policies you've already created, along with your plan badge and policy allowance (for example, **Pro Plan** and **0 / ∞**). ***Note:*** *Notification policies are available on paid plans. Your plan and remaining policy count appear in the top right of the page.* ![Screenshot 2026-08-24 at 9.58.06 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.58.06%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.58.06%20PM.jpg) ### **Step 3. Name your policy** - In the **Policy Name** field, enter a name that identifies the location or set of screens this policy covers, such as a store, site, or building name. This field is required. ![Screenshot 2026-08-24 at 9.39.22 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.39.22%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.39.22%20PM.jpg) ### **Step 4. Select the screens to monitor** Under **Screen Selection**, choose what this policy watches. At least one screen, folder, or group must be selected. - **Group** — Select a group to limit monitoring to the screens inside it. - **Folders** **(optional)** — Add specific folders to include. - **Screens** — Add or remove individual screens. Selected items appear as chips; click the **×** on any chip to remove it. ***Note:*** *Selecting a group or My Subscription auto-populates its folders and screens. Remove anything you don't want this policy to monitor.* ![Screenshot 2026-08-24 at 9.39.31 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.39.31%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.39.31%20PM.jpg) ### **Step 5. Set your notification triggers** Under **Notification Triggers**, decide what sends an alert. - **Online Alert** — Turn on **Notify when screen comes back online** to be alerted when a previously offline screen reconnects. - **Offline Alert Threshold (minutes)** — Set how long a screen must be offline before an alert is sent. The minimum is 1 minute. ***Note:*** *Use a short threshold (for example, 1 minute) for critical screens and a longer one for test screens to cut down on noise.* ![Screenshot 2026-08-24 at 9.39.41 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.39.41%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.39.41%20PM.jpg) - **Digest Mode (optional)** — Turn on **Group multiple offline events into a single notification**, then set the **Digest Window (minutes)** to control how long events are collected before one summary email is sent out.  ![Screenshot 2026-08-24 at 9.39.52 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.39.52%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.39.52%20PM.jpg) ### **Step 6. Add notification channels** Under **Notification Channels**, choose how you want to be alerted. 1. Set **Channel Type** to **Email** or **SMS**. 2. Enter the **Destination** (an email address, or a US or Canada phone number). 3. **(Optional)** Click **+ Add Another Channel** to send alerts to more than one contact. ***Note:*** *Only add channels you have permission to contact. Adding a channel confirms consent was granted.* ![Screenshot 2026-08-24 at 9.39.58 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.39.58%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.39.58%20PM.jpg) ### **Step 7. Confirm SMS consent** *This step only applies if you add an SMS channel.* When you add an SMS channel, the **SMS Consent Required** window opens. Review the **SMS Notification Terms**, then click **I Agree**. A green **SMS Consent Confirmed** message appears, and a test text may be sent to the number. Recipients can reply **STOP** to opt out or **START** to opt back in at any time. ![Screenshot 2026-08-24 at 9.40.11 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.40.11%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.40.11%20PM.jpg) ### **Step 8. Limit alerts to business hours** **Optional***.* Under **Business Hours**, turn on **Only send notifications during specific hours** to avoid alerts landing outside working times. - **Days of Week** — Select the days you want to receive alerts. - **Start Time / End Time** — Set your daily window. ![Screenshot 2026-08-24 at 9.41.21 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.41.21%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.41.21%20PM.jpg) - **Time Zone** — Choose the time zone these hours apply to. ***Note:*** *Double-check the Time Zone before saving. If it doesn't match your team or your screens' location, alerts can arrive outside the hours you expect* ![Screenshot 2026-08-24 at 9.41.40 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.41.40%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.41.40%20PM.jpg) ### **Step 9. Send a test notification** **Optional**, but recommended. Under **Test Notification**, click **Send Test** to send a sample alert to every channel on the policy. This is the quickest way to confirm your addresses, numbers, and settings work before the policy goes live. ![Screenshot 2026-08-24 at 9.41.45 PM](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.41.45%20PM.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.41.45%20PM.jpg) ### **10. Create the policy** Click **Create Policy** to save. Your new policy appears on the **Notification Policies** page and immediately begins monitoring the screens you selected. ![Screenshot 2026-08-24 at 9.41.45 PM copy](https://help.displaynow.io/hs-fs/hubfs/Screenshot%202026-08-24%20at%209.41.45%20PM%20copy.jpg?width=670&height=421&name=Screenshot%202026-08-24%20at%209.41.45%20PM%20copy.jpg) **Why It Matters** Screens fail quietly. A player loses power, drops off Wi-Fi, or freezes, and nothing on the dashboard changes until someone walks past and notices. A notification policy closes that gap: it turns silent downtime into an immediate email or text, routed only to the people who need it, only during the hours that matter. Setting the right thresholds and a business-hours window means you catch real problems fast without drowning in alerts for screens that are simply powered down overnight. **Need help?** Reach out to our team at [support@displaynow.io](mailto:support@displaynow.io) and we'll walk through it with you. - [Getting Started](https://help.displaynow.io/help/getting-started?hsLang=en) - [Media Content Set up](https://help.displaynow.io/help/media-content-set-up?hsLang=en) - [FAQ](https://help.displaynow.io/help/faq?hsLang=en) - [Troubleshooting](https://help.displaynow.io/help/troubleshooting?hsLang=en) - [Manager Classic](https://help.displaynow.io/help/manager-classic?hsLang=en) - [Blog](https://help.displaynow.io/help/blog?hsLang=en) - [Billing](https://help.displaynow.io/help/billing?hsLang=en) [![Display NOW Support](https://help.displaynow.io/hs-fs/hubfs/Display%20NOW%20Support.png?width=300&height=58&name=Display%20NOW%20Support.png "Display NOW Support")](https://displaynow.io) ### **Effortless Intelligent Engagement** ™ ##### We're here for you. 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